Objective
A general manager or inspector at a franchise or corporate level in the hospitality industry which would allow me to use both my education and customer service experiences in a hotel.
Education
Old Domnion University, Wytheville, VA, August 2016 - present
# Bachelor of Science in Leadership - in progress
# GPA : 3.46
Wytheville Community College, Wytheville, VA, May 2015
# Associates of Arts and Sciences Degree in General Studies with influence on Business
# Certificate in Science
# GPA : 3.3
Relevant Courses
Principles of Management, Introduction to Business, Small Business Management, Business Statistics, Economics, Principles of Accounting, Marketing
Work Experience
Quality Inn & Suites, Wytheville, VA, Front Desk Associate, May 2012 - present
# Respond to telephone and in person inquiries from guests regarding reservations, questions, or issues in a timely and efficient manner.
# Complete all shift reports, process payments, check ins, checkouts, maintenance requests.
# Coordinate all housekeeping reports and special requests for the next day.
Concord University, Athens, WV, Student Affairs Help Desk, August 2011- May 2012
# Responded to telephone and in person inquiries from student about the college campus.
# Conducted new and current student tours of the campus.
# Participated in preparing before, during, and after special events.
Skills
# Computer Programs :: Microsoft, Excel, PowerPoint
# Ability to monitor and control front desk with communication skills
# Excellent Customer Service
# Team building skills
Awards
# Honor Roll # Salem Lions Club # Scholarship
# Creative Writing Award # Certificate in Early Childhood Education
